{"id":5394,"date":"2020-07-16T16:57:43","date_gmt":"2020-07-16T23:57:43","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?p=5394"},"modified":"2021-01-07T18:48:57","modified_gmt":"2021-01-08T02:48:57","slug":"migrating-your-contact-center-to-the-cloud-5-key-considerations","status":"publish","type":"post","link":"https:\/\/ptpinc.com\/staging\/cx-strategy\/migrating-your-contact-center-to-the-cloud-5-key-considerations\/","title":{"rendered":"Migrating Your Contact Center to the Cloud: 5 Key Considerations"},"content":{"rendered":"\n<p>During these times, the Cloud has proven itself. So when should you really move your on-premise contact center platform to a cloud solution?<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"232\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/PTP-eBook-Moving-Your-Contact-Center-to-the-Cloud-300x232.png\" alt=\"\" class=\"wp-image-3919\" srcset=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/PTP-eBook-Moving-Your-Contact-Center-to-the-Cloud-300x232.png 300w, https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/PTP-eBook-Moving-Your-Contact-Center-to-the-Cloud-768x593.png 768w, https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/PTP-eBook-Moving-Your-Contact-Center-to-the-Cloud.png 800w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure><\/div>\n\n\n\n<p>Contact Center as a Service (CCaaS) is a growing industry. Tech analyst Gartner predicts that end-user spending on CCaaS licenses and services will grow from&nbsp;<strong>$2.9 billion in 2018 to $9.8 billion in 2023<\/strong>, whereas spending for on-premise licenses and services will drop from $7.9 billion to $5.5 billion during the same time span.<\/p>\n\n\n\n<p>On top of that, the COVID-19 crisis has put a spotlight on cloud solutions. Why? With most agents having to work remote, cloud apps were put to the test. And they proved themselves. So is now the right time to migrate to the cloud? And if so what are all the factors to consider?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">A GUIDE TO HELP YOU MAKE THE RIGHT DECISIONS<\/h4>\n\n\n\n<p>Moving to the cloud can be pretty disruptive to operations, so you need a clear roadmap and plan.<\/p>\n\n\n\n<p>Fortunately, we have a lot of contact center experts at PTP. We\u2019ve been helping top brands implement innovative contact center solutions for years, and understand all of the challenges and benefits that lie in the path.<\/p>\n\n\n\n<p>So we\u2019ve put together a free ebook for you: \u201c<strong><a href=\"https:\/\/go.ptpinc.com\/Moving-Your-Contact-Center-to-the-Cloud-share\" target=\"_blank\" rel=\"noreferrer noopener\">Moving Your Contact Center to the Cloud: The Top 5 Consideration<\/a><\/strong><a rel=\"noreferrer noopener\" href=\"https:\/\/go.ptpinc.com\/Human-vs-Machine-eBook\" target=\"_blank\"><strong>s<\/strong><\/a>\u201c.<\/p>\n\n\n\n<p><strong>In this ebook, you\u2019ll learn:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Key considerations before committing to moving to the cloud<\/li><li>The right questions to ask your solution provider<\/li><li>Hidden factors that you may not be aware of<\/li><\/ul>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/go.ptpinc.com\/Moving-Your-Contact-Center-to-the-Cloud-share\" target=\"_blank\"><strong>&nbsp;Get the Cloud Migration ebook&nbsp;&nbsp;<\/strong><\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">EXPERIENCED AND OBJECTIVE<\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/Andy-Middleton.jpeg\" alt=\"\" class=\"wp-image-3272\" width=\"182\" height=\"182\"\/><figcaption>Andy Middleton<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/07\/diane_new.png\" alt=\"\" class=\"wp-image-5701\" width=\"182\" height=\"182\" srcset=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/07\/diane_new.png 160w, https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/07\/diane_new-150x150.png 150w\" sizes=\"(max-width: 182px) 100vw, 182px\" \/><figcaption>Diane Halliwell<\/figcaption><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>The authors of this ebook, our own&nbsp;<strong>Diane Halliwell<\/strong>&nbsp;and&nbsp;<strong>Andy Middleton<\/strong>, collectively bring over 45 years of experience in assessing, designing, and implementing innovative contact center solutions. From the people, to the technology, to the process \u2013 they bring an objective perspective that we want to share with you.<\/p>\n\n\n\n<p>Before you make any major decisions, check out our guide and let us know what you think.<\/p>\n\n\n\n<p>We hope it helps inform the right investments and decisions at your organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>During these times, the Cloud has proven itself. So when should you really move your on-premise contact center platform to a cloud solution? Contact Center as a Service (CCaaS) is a growing industry. Tech analyst Gartner predicts that end-user spending on CCaaS licenses and services will grow from&nbsp;$2.9 billion in 2018 to $9.8 billion in [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":5415,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9],"tags":[177,178,40,179,180,13],"class_list":["post-5394","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-strategy","tag-cloud","tag-cloud-migration","tag-contact-center","tag-contact-center-as-a-service","tag-contact-center-assessment","tag-featured"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts\/5394"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=5394"}],"version-history":[{"count":0,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts\/5394\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media\/5415"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=5394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/categories?post=5394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/tags?post=5394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}