{"id":2971,"date":"2019-08-21T20:40:34","date_gmt":"2019-08-21T20:40:34","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?p=2971"},"modified":"2022-04-28T16:07:57","modified_gmt":"2022-04-28T23:07:57","slug":"social-lens-research-and-ptp-launch-industry-survey-share-your-opinion","status":"publish","type":"post","link":"https:\/\/ptpinc.com\/staging\/cx-strategy\/social-lens-research-and-ptp-launch-industry-survey-share-your-opinion\/","title":{"rendered":"Social Lens Research and PTP Launch Industry Survey &#8211; Share Your Opinion"},"content":{"rendered":"<p>We&#8217;re launching an industry report on Artificial Intelligence (AI) and its impact on the customer experience. We&#8217;d love your input.\u00a0<!--more--><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"http:\/\/sociallensresearch.ptpclientcxleaderstudylink.sgizmo.com\/s3\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2977 size-medium alignright\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2019\/08\/8-300x251.png\" alt=\"Take the survey\" width=\"300\" height=\"251\" srcset=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2019\/08\/8-300x251.png 300w, https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2019\/08\/8-768x644.png 768w, https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2019\/08\/8.png 940w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>AI technology enhancements and increased pressure to offer 24&#215;7, almost instant, and consistent omnichannel support are driving interest in conversational AI such as chatbots and cognitive agents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although conversational AI shows promise, many organizations are still in the early stages of deploying. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Organizations need detailed, practical, and how-to information to move forward, including a better understanding of:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consumer preferences around automated agents<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Realistic roll-out plans\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Specific applicable contacts types\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The value of this technology to secure senior management buy-in and make it a priority on the tech roadmap<\/span><\/li>\n<\/ul>\n<h4>A Study that is the First of its Kind<\/h4>\n<p><span style=\"font-weight: 400;\">To fill the information gap, <\/span><a href=\"https:\/\/www.sociallensresearch.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Social Lens Research<\/b><\/a><span style=\"font-weight: 400;\">, a research firm that I co-founded and is focused on technology and CX trends, is conducting a Conversational AI Study for<\/span><a href=\"https:\/\/ptpinc.com\/staging\/\"> <b>PTP<\/b><\/a><span style=\"font-weight: 400;\">. The objective of the study is to offer both detailed consumer interaction usage and perception data as well as facilitate the sharing of learnings and experiences from CX leader to CX leader.<\/span><\/p>\n<h6><a href=\"http:\/\/sociallensresearch.ptpclientcxleaderstudylink.sgizmo.com\/s3\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Join your CX peers in Taking The survey<\/b><\/a><\/h6>\n<p><span style=\"font-weight: 400;\">In exchange for taking 10 minutes to complete the survey, you will learn from other leaders who are evaluating, testing, and implementing conversational AI, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A full industry report evaluating the state of conversational AI in CX<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Access to data showing the chatbot experiences of more than 500 consumers, their perceptions and preferences, and any key demographics or psychographics that drive differences<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Summary data on the adoption and learnings of conversational AI<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An opportunity to opt-in to be featured as a case study and industry expert<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A briefing focused on key learnings for your organization<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please complete the survey by <\/span><b>September 6<\/b><span style=\"font-weight: 400;\">, and feel free to forward the survey to other CX leaders interested in conversational AI.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><a class=\"btn orange lightOrange\" style=\"color: #000000;\" href=\"http:\/\/sociallensresearch.ptpclientcxleaderstudylink.sgizmo.com\/s3\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>\u00a0Click Here to Start the Survey\u00a0\u00a0<\/b><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">We look forward to sharing the results of the study in October 2019!<\/span><\/p>\n<h4>Want More Information?<\/h4>\n<p><span style=\"font-weight: 400;\">Please contact our study leads if you have questions or need assistance.<br \/>\n<\/span><span style=\"font-weight: 400;\">PTP &#8211; <strong>Crystal Collier<\/strong>, <a href=\"mailto:crystal.collier@ptpinc.com\">crystal.collier@ptpinc.com<\/a><br \/>\n<\/span><span style=\"font-weight: 400;\">Social Lens &#8211; <strong>Julie Diaz-Asper<\/strong>, <a href=\"mailto:julieda@sociallensresearch.com\">julieda@sociallensresearch.com<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re launching an industry report on Artificial Intelligence (AI) and its impact on the customer experience. We&#8217;d love your input.\u00a0<\/p>\n","protected":false},"author":24,"featured_media":2975,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9],"tags":[96,95,90,13,145,144,143],"class_list":["post-2971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-strategy","tag-ai","tag-artificial-intelligence","tag-cx","tag-featured","tag-industry-report","tag-study","tag-survey"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts\/2971"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=2971"}],"version-history":[{"count":0,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts\/2971\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media\/2975"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=2971"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/categories?post=2971"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/tags?post=2971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}