{"id":2598,"date":"2018-06-27T17:53:39","date_gmt":"2018-06-27T17:53:39","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?p=2598"},"modified":"2020-07-13T11:36:35","modified_gmt":"2020-07-13T18:36:35","slug":"10-metrics-ebook-2018","status":"publish","type":"post","link":"https:\/\/ptpinc.com\/staging\/cx-strategy\/10-metrics-ebook-2018\/","title":{"rendered":"10 Metrics That Matter in Customer Experience"},"content":{"rendered":"

The data shows it all, and it’s rapidly changing. Are you keeping up?\u00a0<\/strong><\/p>\n

\"Get<\/a>We al know that the customer experience (CX) is rapidly becoming the key reason people choose to do business with a company. If they receive good experiences, they stay. If they receive bad experiences, they’re gone.\u00a0<\/span><\/p>\n

In fact, according to a recent Microsoft report, 62% of global customers have stopped doing business with a brand or organization due to poor customer service experience<\/strong>. That’s pretty significant.\u00a0<\/span><\/p>\n

This nugget of data, and many others, are shared in our latest ebook:
\n“10 Metrics That Matter in Customer Experience<\/a>“<\/strong>.<\/p>\n

We’ve culled together a series of revealing statistics that paint a picture for the future of CX, the current trends, and the recommendations on how to move forward. And we’re offering it to you.<\/p>\n

Get The 10 Metrics in CX ebook\u00a0<\/b><\/a><\/span><\/p>\n

Arm yourself with the right data and insights, and ensure you get help from outside professionals who can identify the gaps, recommend strategies, and provide an objective and clear perspective.<\/span><\/p>\n

We feel pretty passionate about CX and helping our clients stand apart from the crowd. That’s why our whole business is focused solely on all the key elements to deliver superior CX.\u00a0<\/span><\/p>\n

Get the Latest Metrics to Stay Ahead<\/h4>\n

Download our new ebook:\u00a0“10 Metrics That Matter in Customer Experience<\/a>“<\/strong><\/span><\/p>\n

We hope it helps inform the right investments and decisions at your organization. <\/span><\/p>\n

How Can We Help?<\/h4>\n

Contact us to learn more<\/a>. We are truly interested in hearing about what you\u2019re doing and can help you find the right solutions, technologies and processes to deliver superior CX. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The data shows it all, and it’s rapidly changing. Are you keeping up?\u00a0<\/p>\n","protected":false},"author":19,"featured_media":2599,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9,10],"tags":[114,117,40,66,90,115,13,42,113,116],"class_list":["post-2598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-strategy","category-enterprise-cx","tag-agents","tag-analysis","tag-contact-center","tag-customer-experience","tag-cx","tag-ebook","tag-featured","tag-metrics","tag-optimize","tag-report"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts\/2598"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=2598"}],"version-history":[{"count":0,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts\/2598\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media\/2599"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=2598"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/categories?post=2598"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/tags?post=2598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}