![\"advantage_image_1\"](\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/advantage_image_1.png\" "\\"advantage_image_1\\"")
\n\t\tAt PTP, our mission has been and always will be to partner with our clients and build strategic customer service solutions that exceed your every expectation. We believe in becoming a part of the team, taking accountability, and delivering results.<\/p>\t\n
We’re proud of assembling a team of the most experienced professionals in the contact center and CRM world. On average, our engineers, architects, and consultants hold over 20 years of experience in their chosen field.\u00a0Within PTP, it’s mandatory to participate in emotional intelligence training, helping to hone our focus on being the best partners we can be. Our employees are dedicated to making a difference, and we take great pride in doing the right thing for our clients, not for our bottom line.<\/p>\t\n\t\t\t\t\n\t\t
We understand that customer experience is the true market differentiator, and we believe that solutions are only of value when they deliver measurable results for our clients. Some of the results we’ve achieved in partnership with our clients include:<\/p>\t\n\t\t\t\t![\"increase_productivity_1\"](\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/increase_productivity_1.png\" "\\"increase_productivity_1\\"")
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One of the largest electronics retailers in the world saved $7M in seven months by shaving 27 seconds off every customer interaction.<\/p>\n\t\t\t\t![\"contact_center\"](\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/contact_center.png\" "\\"contact_center\\"")
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Blue Shield of California eliminated 50% of low priority calls to agents, giving them the freedom to focus on high-value conversations.<\/p>\n\t\t\t\t![\"revenue_increase_1\"](\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/revenue_increase_1.png\" "\\"revenue_increase_1\\"")
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Franchise Tax Board of California increased tax collection revenue by $3.3 Billion.<\/p>\n\t\t\t\t![\"sustained_growth\"](\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/sustained_growth.png\" "\\"sustained_growth\\"")
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America First Credit Union is experiencing 10% year-over-year growth after the implementation of a strategic member experience roadmap.<\/p>\n\t\t\t\t![\"our_people_ptp_advantage\"](\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/06\/our_people_ptp_advantage.png\" "\\"our_people_ptp_advantage\\"")
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Sure, there are other larger consulting firms out there, but we’re different. And we like that. They may have thousands of consultants and lots of resources, but they tend to be spread out all over the place in terms of what they offer in disciplines. We’re smaller. We’re more nimble. Our sole focus is the customer experience and nothing else. At PTP, we don’t just theorize, we operationalize. We not only deliver a solution specifically tailored to your unique challenges, but we then help you implement it, support it, and make it real, tangible and results-driven.<\/p>\t\n
We are one of the only professional services firms that has the knowledge, experience, and personnel to support contact center platforms and deploy self-service tools. We help break down silos to execute your contact center and self-service strategies, helping your organization deliver amazing results.<\/p>\t\n\t\t\t\t![\"advantage_image_3\"](\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/advantage_image_3.png\" "\\"advantage_image_3\\"")
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\n\t\t\t\t\t\t\tEvery single person at PTP puts their heart and soul into making sure that every project, every account, doesn’t just function, but is a reflection of them as individuals and something they can be proud of at the end of the day.<\/p>\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t“PTP is open, honest, responsive, and kind. Like my coworkers at America First, I see the team as my friends, working with us to find the best customer service solutions to the issues we are facing.”<\/p>\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t