{"id":5190,"date":"2020-06-24T13:28:59","date_gmt":"2020-06-24T20:28:59","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?page_id=5190"},"modified":"2020-10-01T16:43:41","modified_gmt":"2020-10-01T23:43:41","slug":"posts","status":"publish","type":"page","link":"https:\/\/ptpinc.com\/staging\/insights\/posts\/","title":{"rendered":"Posts"},"content":{"rendered":"\n<h4>\n\t\tInsights\n\t<\/h4>\n\t<h1>\n\t\t\t\tKnowledge is Power \n\t\t\t<\/h1>\n\t\t<p>Check out our collection of industry insights on a wide variety of topics in the CX world. Sort by category to find the resources you&#8217;re looking for quicker.<\/p>\t\n\t<h3>\n\t\t\t\tInsights Categories:\n\t\t\t<\/h3>\n\t\t\t\t\t<ul id=\"menu-blog-categories\"><li id=\"menu-item-5209\"><a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\">CX Strategy<\/a><\/li>\n<li id=\"menu-item-5210\"><a href=\"https:\/\/ptpinc.com\/staging\/category\/enterprise-cx\/\">Enterprise CX<\/a><\/li>\n<li id=\"menu-item-5211\"><a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-culture\/\">CX Culture<\/a><\/li>\n<\/ul>\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/contact-center-preparedness-operating-in-a-pandemic-and-beyond\/\" target=\"_self\" title=\"Contact Center Preparedness: Operating in a Pandemic and Beyond\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/09\/contact_center_prepareness.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tSep 15, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/cx-strategy\/contact-center-preparedness-operating-in-a-pandemic-and-beyond\/ title=\"Contact Center Preparedness: Operating in a Pandemic and Beyond\" tabindex=\"0\">Contact Center Preparedness: Operating in a Pandemic and Beyond<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tThe COVID-19 crisis has made many organizations realize their contact centers were not fully prepared to handle customer communication needs. Especially with &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/contact-center-preparedness-operating-in-a-pandemic-and-beyond\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/self-serve-strategy-before-during-and-after-a-crisis\/\" target=\"_self\" title=\"Self-Serve Strategy: Before, During and After A Crisis\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/09\/self_serve_strategy_blog.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tSep 15, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/cx-strategy\/self-serve-strategy-before-during-and-after-a-crisis\/ title=\"Self-Serve Strategy: Before, During and After A Crisis\" tabindex=\"0\">Self-Serve Strategy: Before, During and After A Crisis<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tFrost &amp; Sullivan recently hosted a Webinar Week Series featuring leading solution providers sharing insights and use cases of organizations taking on &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/self-serve-strategy-before-during-and-after-a-crisis\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/leading-remote-teams-in-a-crisis-part-2-best-practices-in-operations\/\" target=\"_self\" title=\"Leading Remote Teams in a Crisis, Part 2: Best Practices in Operations\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/07\/leading_remote_team_2.png\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tJul 16, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/cx-strategy\/leading-remote-teams-in-a-crisis-part-2-best-practices-in-operations\/ title=\"Leading Remote Teams in a Crisis, Part 2: Best Practices in Operations\" tabindex=\"0\">Leading Remote Teams in a Crisis, Part 2: Best Practices in Operations<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tOur previous post shared some foundational elements of leadership in a crisis.&nbsp; This week, we will focus on operational elements critical to &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/leading-remote-teams-in-a-crisis-part-2-best-practices-in-operations\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/leading-remote-teams-in-a-crisis-part-1-6-best-practices-for-a-strong-foundation\/\" target=\"_self\" title=\"Leading Remote Teams in a Crisis, Part 1: 6 Best Practices for a Strong Foundation\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/07\/leading_remote_team.png\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tJul 16, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/cx-strategy\/leading-remote-teams-in-a-crisis-part-1-6-best-practices-for-a-strong-foundation\/ title=\"Leading Remote Teams in a Crisis, Part 1: 6 Best Practices for a Strong Foundation\" tabindex=\"0\">Leading Remote Teams in a Crisis, Part 1: 6 Best Practices for a Strong Foundation<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tWhen it comes to focusing on the customer, Amazon leads the way. So, it\u2019s no surprise that Jeff Bezos has great advice &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/leading-remote-teams-in-a-crisis-part-1-6-best-practices-for-a-strong-foundation\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/migrating-your-contact-center-to-the-cloud-5-key-considerations\/\" target=\"_self\" title=\"Migrating Your Contact Center to the Cloud: 5 Key Considerations\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/07\/migrating_contact_center.png\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tJul 16, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/cx-strategy\/migrating-your-contact-center-to-the-cloud-5-key-considerations\/ title=\"Migrating Your Contact Center to the Cloud: 5 Key Considerations\" tabindex=\"0\">Migrating Your Contact Center to the Cloud: 5 Key Considerations<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tDuring these times, the Cloud has proven itself. So when should you really move your on-premise contact center platform to a cloud &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/migrating-your-contact-center-to-the-cloud-5-key-considerations\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/uncategorized\/helping-organizations-prepare-to-support-customers-for-the-paycheck-protection-program\/\" target=\"_self\" title=\"Helping Organizations Prepare to Support Customers for the Paycheck Protection Program\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/paycheck_protection_blog.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tApr 21, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>,&nbsp;\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/enterprise-cx\/\" rel=\"category tag\">Enterprise CX<\/a>,&nbsp;\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/uncategorized\/\" rel=\"category tag\">Uncategorized<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/uncategorized\/helping-organizations-prepare-to-support-customers-for-the-paycheck-protection-program\/ title=\"Helping Organizations Prepare to Support Customers for the Paycheck Protection Program\" tabindex=\"0\">Helping Organizations Prepare to Support Customers for the Paycheck Protection Program<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tPTP is offering financial services firms a complimentary, objective customer communication&nbsp;Readiness Assessment&nbsp;as they seek to handle the influx of inquiries and applications &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/uncategorized\/helping-organizations-prepare-to-support-customers-for-the-paycheck-protection-program\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/contact-center-home-agent-deployment-tips-and-techniques\/\" target=\"_self\" title=\"Contact Center Home Agent Deployment Tips and Techniques\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/contact_center_blog.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tMar 30, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/cx-strategy\/contact-center-home-agent-deployment-tips-and-techniques\/ title=\"Contact Center Home Agent Deployment Tips and Techniques\" tabindex=\"0\">Contact Center Home Agent Deployment Tips and Techniques<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tAgents typically work in shifts in a contact center and are physically present in the building to accept interactions.&nbsp; With the restrictions &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/contact-center-home-agent-deployment-tips-and-techniques\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/how-will-the-coronavirus-affect-your-customer-service\/\" target=\"_self\" title=\"How Will the Coronavirus Affect Your Customer Service?\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/coronavirus_blog.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tMar 23, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/cx-strategy\/how-will-the-coronavirus-affect-your-customer-service\/ title=\"How Will the Coronavirus Affect Your Customer Service?\" tabindex=\"0\">How Will the Coronavirus Affect Your Customer Service?<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tAs the US braces for the impact of the COVID-19 crisis, business leaders are focusing on the potential impacts around profits, supply &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/how-will-the-coronavirus-affect-your-customer-service\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/making-self-service-work-for-your-customers\/\" target=\"_self\" title=\"Making Self-Service Work for your Customers\" rel=\"noopener noreferrer\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2019\/12\/self-service-2-1024x673.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t\t\t\tJan 29, 2020\t\t\t\n\t\t\t | \t\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/category\/cx-strategy\/\" rel=\"category tag\">CX Strategy<\/a>\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h5>\n\t\t\t\t<a href=https:\/\/ptpinc.com\/staging\/cx-strategy\/making-self-service-work-for-your-customers\/ title=\"Making Self-Service Work for your Customers\" tabindex=\"0\">Making Self-Service Work for your Customers<\/a>\t\t\t<\/h5>\n\t\t\t\t\t\t\t\tA photo of shopping baskets at a Sephora recently went viral. Grab a red basket and it means &#8220;I would like to &#8230;\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/cx-strategy\/making-self-service-work-for-your-customers\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tRead More \n\t\t<\/a>\n\t\t\t<ul class='page-numbers'>\n\t<li>1<\/li>\n\t<li><a href=\"https:\/\/ptpinc.com\/staging\/page\/2\/?page_id=5190&#038;fl_builder\">2<\/a><\/li>\n\t<li><a href=\"https:\/\/ptpinc.com\/staging\/page\/3\/?page_id=5190&#038;fl_builder\">3<\/a><\/li>\n\t<li>&hellip;<\/li>\n\t<li><a href=\"https:\/\/ptpinc.com\/staging\/page\/7\/?page_id=5190&#038;fl_builder\">7<\/a><\/li>\n\t<li><a href=\"https:\/\/ptpinc.com\/staging\/page\/2\/?page_id=5190&#038;fl_builder\">Next &raquo;<\/a><\/li>\n<\/ul>\n\t\t<h4>\n\t\t7 Innovative Ways to\n\t<\/h4>\n\t<h3>\n\t\t\t\tImprove Customer Service\n\t\t\t<\/h3>\n\t\t<p>If you&#8217;re looking for the best solutions to improve your customer experience and win more happy customers, fill out the form below to download our eBook.<\/p>\t\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/ebook\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tLearn More\n\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"<p>Insights Knowledge is Power Check out our collection of industry insights on a wide variety of topics in the CX world. Sort by category to find the resources you&#8217;re looking for quicker. Insights Categories: CX Strategy Enterprise CX CX Culture Sep 15, 2020 | CX Strategy Contact Center Preparedness: Operating in a Pandemic and Beyond [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":835,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5190","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/5190"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=5190"}],"version-history":[{"count":0,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/5190\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/835"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=5190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}