{"id":4371,"date":"2020-05-08T23:04:02","date_gmt":"2020-05-08T23:04:02","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?page_id=4371"},"modified":"2020-07-01T12:23:42","modified_gmt":"2020-07-01T19:23:42","slug":"ups-capital","status":"publish","type":"page","link":"https:\/\/ptpinc.com\/staging\/our-clients\/ups-capital\/","title":{"rendered":"UPS Capital"},"content":{"rendered":"<h4>\n\t\tCreating Customized Experiences for\n\t<\/h4>\n\t<h1>\n\t\t\t\tUPS Capital\n\t\t\t<\/h1>\n\t\t<p>Using a top-down assessment, PTP helped <strong>UPS Capital<\/strong> (UPSC) achieve an enterprise-wide realignment of their overall strategic vision. Our integrated customer experience approach allowed for a significant shift in UPSC business processes as well as their view of customers as a whole.<\/p>\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/ups_logo_circle.png\" alt=\"ups_logo_circle\" itemprop=\"image\"\/>\n\t<h3>\n\t\t\t\tTHE CHALLENGES\n\t\t\t<\/h3>\n\t\t<p>Although UPSC\u2019s existing print and online knowledge bases adequately solved many routine customer problems, a lack of a well-unified base was creating challenges, including:<\/p>\t\n\t<ul>\n\t\t<li>\t\t\t\t\n\t\tMissing insights and increased convenience that was limited to channels outside online and print<\/li><li>\t\t\t\t\n\t\tData existing in silos, leaving management without real-time or historical customer profiles<\/li><li>\t\t\t\t\n\t\tA strain on customer service resources<\/li>\t<\/ul>\n\t<h3>\n\t\t\t\tInnovations that Led to Improved Customer Satisfaction\n\t\t\t<\/h3>\n\t\t<p>PTP conducted an in-depth evaluation of the USPC customer experience, identifying key technology gaps that stood in the way of company goals. With this information, we were well-equipped to design a solution that addressed all existing challenges. Our implementation and solution included:<\/p>\t\n\t<ul>\n\t\t<li>\t\t\t\t\n\t\t<p>Identification of Unique Customer NeedsDifferentiating customer needs led to the development of new treatments and processes.<\/p><\/li><li>\t\t\t\t\n\t\t<p>Integrated Customer SegmentationA new integrated customer master addressed each segment according to location, revenue generation, industry, size, and other criteria, allowing for a more customized service approach.<\/p><\/li><li>\t\t\t\t\n\t\t<p>Customer Experience SurveyInsight into customers\u2019 sales process and segmenting produced data to illustrate spend patterns and other key information.<\/p><\/li>\t<\/ul>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/ups_image_small.jpg\" alt=\"ups_image_small\" itemprop=\"image\"\/>\n\t<h3>\n\t\t\t\tdownload Full Case Study\n\t\t\t<\/h3>\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/ups_study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" role=\"button\">\n\t\t\t\t\t\t\tDownload PDF\n\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/02\/increase_CAR.png\" alt=\"increase_CAR\" itemprop=\"image\"\/>\n\t\t\t<h4>Redesigned claims service<\/h4><h6> <\/h6>\t\t\t\n\t\t\t\t<p>utilizing multi-channel methods of contact<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/increase_sales_orange.png\" alt=\"increase_sales_orange\" itemprop=\"image\"\/>\n\t\t\t<h4>Increased sales and brand engagement<\/h4><h6> <\/h6>\t\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/data_ligth_blue.png\" alt=\"data_ligth_blue\" itemprop=\"image\"\/>\n\t\t\t<h4>Usable customer data<\/h4><h6> <\/h6>\t\t\t\n\t<h4>\n\t\t\t\tABOUT\n\t\t\t<\/h4>\n\t\t<p>United Parcel Service Capital (UPSC) is the financial and supply chain management of UPS, delivering financial, insurance, and payment solutions.<\/p>\t\n<h4>\n\t\tOUR SUCCESS\n\t<\/h4>\n\t<h3>\n\t\t\t\tCAN BE YOUR SUCCESS\n\t\t\t<\/h3>\n\t\t<p>Since our beginning, we&#8217;ve been passionate about helping our clients provide the best customer experiences possible. This passion, combined with a lot of knowledge and hard work, has allowed us to work with some of the top brands in the world. And we&#8217;d like to do the exact same for you. Just give us a call to get the conversation started.<\/p>\t\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/schedule-an-assessment\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tSchedule an Assessment\n\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"<p>Creating Customized Experiences for UPS Capital Using a top-down assessment, PTP helped UPS Capital (UPSC) achieve an enterprise-wide realignment of their overall strategic vision. Our integrated customer experience approach allowed for a significant shift in UPSC business processes as well as their view of customers as a whole. THE CHALLENGES Although UPSC\u2019s existing print and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3125,"menu_order":220,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4371","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/4371"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=4371"}],"version-history":[{"count":0,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/4371\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3125"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=4371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}