{"id":4285,"date":"2020-05-08T18:48:28","date_gmt":"2020-05-08T18:48:28","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?page_id=4285"},"modified":"2020-07-01T11:53:38","modified_gmt":"2020-07-01T18:53:38","slug":"enova","status":"publish","type":"page","link":"https:\/\/ptpinc.com\/staging\/our-clients\/enova\/","title":{"rendered":"Enova"},"content":{"rendered":"<h4>\n\t\tMeeting Regulations While\n\t<\/h4>\n\t<h1>\n\t\t\t\tIncreasing Reach and Revenue\n\t\t\t<\/h1>\n\t\t<p>PTP worked closely with<strong> Enova<\/strong> to develop an agile, intelligent outbound dialing system, adhering to applicable industry regulations and boosting sales by over $1 million.<\/p>\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/enova_logo_circle.png\" alt=\"enova_logo_circle\" itemprop=\"image\"\/>\n\t<h3>\n\t\t\t\tTHE CHALLENGES\n\t\t\t<\/h3>\n\t\t<p>Enova\u2019s existing contact center systems were outdated, as were those used for processing in-person applications. As a result, inbound customers were not effectively managed and numerous challenges arose, including:<\/p>\t\n\t<ul>\n\t\t<li>\t\t\t\t\n\t\tNo ability to view complete customer profiles for call routing and contact center management<\/li><li>\t\t\t\t\n\t\tA lack of a scalable solution to accommodate increasing growth<\/li><li>\t\t\t\t\n\t\tA breakdown in existing systems, spurred by a growth in clients and changing compliance measures<\/li>\t<\/ul>\n\t<h3>\n\t\t\t\tGoing from Freeware to Custom Solutions with the Ideal Technology Partner\n\t\t\t<\/h3>\n\t\t<p>PTP partnered with Enova to assess the existing technology and implement a new system that resolved issues and delivered much-needed improvements. Our solution included:<\/p>\t\n\t<ul>\n\t\t<li>\t\t\t\t\n\t\t<p>A full call center assessment to pinpoint specific pain points and gaps in existing systems.<\/p><\/li><li>\t\t\t\t\n\t\t<p>Intelligent interaction routing based on product type, matching customers to agents based on skill level.<\/p><\/li><li>\t\t\t\t\n\t\t<p>An agile and outgoing dialing system that automatically connected customers to the first available agent and remained compliant with various regulations in each country of operation.<\/p><\/li>\t<\/ul>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/enova_image_small.jpg\" alt=\"enova_image_small\" itemprop=\"image\"\/>\n\t<h3>\n\t\t\t\tdownload Full Case Study\n\t\t\t<\/h3>\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/enova_study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" role=\"button\">\n\t\t\t\t\t\t\tDownload PDF\n\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/money_increase.png\" alt=\"money_increase\" itemprop=\"image\"\/>\n\t\t\t<h4>$7.7 million increase<\/h4><h6> <\/h6>\t\t\t\n\t\t\t\t<p>in collections<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/decrease_calls_dropped.png\" alt=\"decrease_calls_dropped\" itemprop=\"image\"\/>\n\t\t\t<h4>Decrease in call abandonment rates<\/h4><h6>  <\/h6>\t\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/sale_increase.png\" alt=\"sale_increase\" itemprop=\"image\"\/>\n\t\t\t<h4>$1.1 million increase<\/h4><h6> <\/h6>\t\t\t\n\t\t\t\t<p>in inbound communications sales<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/happpy_customer.png\" alt=\"happpy_customer\" itemprop=\"image\"\/>\n\t\t\t<h4>Increase in customer satisfaction<\/h4><h6> <\/h6>\t\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/05\/retention_of_agents.png\" alt=\"retention_of_agents\" itemprop=\"image\"\/>\n\t\t\t<h4>Increase in agent retention rates and incentives<\/h4><h6> <\/h6>\t\t\t\n\t<h4>\n\t\t\t\tABOUT\n\t\t\t<\/h4>\n\t\t<p>Enova is a multinational company that uses technology to create innovative financial products and services for individuals and businesses.<\/p>\t\n<h4>\n\t\tOUR SUCCESS\n\t<\/h4>\n\t<h3>\n\t\t\t\tCAN BE YOUR SUCCESS\n\t\t\t<\/h3>\n\t\t<p>Since our beginning, we&#8217;ve been passionate about helping our clients provide the best customer experiences possible. This passion, combined with a lot of knowledge and hard work, has allowed us to work with some of the top brands in the world. And we&#8217;d like to do the exact same for you. Just give us a call to get the conversation started.<\/p>\t\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/schedule-an-assessment\/\" target=\"_self\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tSchedule an Assessment\n\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"<p>Meeting Regulations While Increasing Reach and Revenue PTP worked closely with Enova to develop an agile, intelligent outbound dialing system, adhering to applicable industry regulations and boosting sales by over $1 million. THE CHALLENGES Enova\u2019s existing contact center systems were outdated, as were those used for processing in-person applications. As a result, inbound customers were [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3125,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4285","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/4285"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=4285"}],"version-history":[{"count":0,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/4285\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3125"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=4285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}