{"id":3912,"date":"2020-04-22T00:10:41","date_gmt":"2020-04-22T00:10:41","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?page_id=3912"},"modified":"2024-11-05T16:39:59","modified_gmt":"2024-11-06T00:39:59","slug":"contact-center-cloud-migration","status":"publish","type":"page","link":"https:\/\/ptpinc.com\/staging\/our-solutions\/contact-center\/contact-center-cloud-migration\/","title":{"rendered":"Contact Center Cloud Migration"},"content":{"rendered":"\n<h4>\n\t\tSELECT, DEPLOY AND OPTIMIZE TECHNOLOGY\n\t<\/h4>\n\t<h1>\n\t\t\t\tContact Center Cloud Migration\n\t\t\t<\/h1>\n\t<h3>\n\t\t\t\tSmoothly Transition Your Contact Center to the Cloud\n\t\t\t<\/h3>\n\t\t\t<p>According to tech analyst Gartner, by 2028, modernization efforts will result <a href=\"https:\/\/www.techrepublic.com\/article\/gartner-cloud-computing-future\/\" target=\"_blank\" rel=\"noopener\">in 70% of tech workloads running in a cloud environment<\/a>. Vendors are attempting to shift all of their customers to cloud-based solutions; however, they are not doing a good job of educating these customers regarding the benefits of making the switch.\u00a0While it can be difficult to abandon an on-premise solution that represents such a large investment in time and money, cloud-based contact centers can provide several benefits:<\/p>\t\n\t\u2022 Access to the latest technology and features<br \/>\n\u2022 Quick scaling up or down with business demand<br \/>\n\u2022 Simple set-up with 24\/7 support<br \/>\n\u2022 Eliminate costly maintenance spend\n\t<p>With expert guidance from PTP, you can easily transition your contact center from on-premise to cloud without derailing necessary operations.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/04\/assessment_delivered.png\" alt=\"assessment_delivered\" title=\"assessment_delivered\" itemprop=\"image\"\/>\n\t\t\t<h3>Further Reading<\/h3>\t\t\t\t\n\t\t\t\t\t<p>Considering moving to the cloud? Read this eBook, an informative piece created by two of our top Contact Center engineers.<\/p>\n<a href=\"https:\/\/go.ptpinc.com\/Moving-Your-Contact-Center-to-the-Cloud-Share\" target=\"_blank\" rel=\"noopener\" aria-label=\"Go to https:\/\/go.ptpinc.com\/Moving-Your-Contact-Center-to-the-Cloud-Share\">\n\t\t\t<h3>Top 5 Considerations when Migrating your Contact Center to the Cloud<\/h3>        \t\n<\/a>\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/06\/contact_center_cloud_migration_v2.png\" alt=\"contact_center_cloud_migration_v2\" title=\"contact_center_cloud_migration_v2\" itemprop=\"image\"\/>\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2024\/10\/PTP-eBook-Moving_Your_Contact_Center_to_the_Cloud-2020.pdf\" title=\"Click Here\" target=\"_blank\" rel=\"noopener\" role=\"button\" aria-label=\"Get eBook\">\n\t\t\t\t\t\t\tGet eBook\n\t\t<\/a>\n\t<h3>\n\t\t\t\tA Structured Plan for a Stress-Free Migration\n\t\t\t<\/h3>\n\t\t\t<p>Cloud-based contact centers are the future, and the time is now to make your move &#8211; but the transition does not have to be disruptive. We will assess your current solution to understand critical features and functions, and any current gaps in functionality that you are experiencing. \u00a0We will also discuss your customer contact strategy goals with you. With all of this information in hand, PTP will help you build a strategic roadmap for your successful transition to the cloud.\u00a0\u00a0Our clear, 5-step approach keeps your goals and budget in mind, so you can be confident that we&#8217;re moving in the right direction for your organization.<\/p>\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/06\/migration_infographic_1.png\" alt=\"migration_infographic_1\" title=\"migration_infographic_1\" itemprop=\"image\"\/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/06\/step1.png\" alt=\"step1\" title=\"step1\" itemprop=\"image\"\/>\n\t\t<h3>Strategic Assessment<\/h3>\t\t\t\t\n\t\t\t\t\t<p>Evaluate your current solution and customer needs<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/06\/step_2.png\" alt=\"step_2\" title=\"step_2\" itemprop=\"image\"\/>\n\t\t<h3>Technology and Process Recommendations<\/h3>\t\t\t\t\n\t\t\t\t\t<p>Recommend the technology that best fits your business needs<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/06\/step_3.png\" alt=\"step_3\" title=\"step_3\" itemprop=\"image\"\/>\n\t\t<h3>Migration and Integration<\/h3>\t\t\t\t\n\t\t\t\t\t<p>Help manage and migrate your existing data to the chosen platform<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/06\/step_4.png\" alt=\"step_4\" title=\"step_4\" itemprop=\"image\"\/>\n\t\t<h3>Training<\/h3>\t\t\t\t\n\t\t\t\t\t<p>Provide training for agents, managers and other key stakeholders<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2020\/06\/step_5.png\" alt=\"step_5\" title=\"step_5\" itemprop=\"image\"\/>\n\t\t<h3>Support<\/h3>\t\t\t\t\n\t\t\t\t\t<p>Support the platform, as applicable, to make sure the solution works the way you want<\/p>\n<h4>\n\t\tWe&#8217;re here to help\n\t<\/h4>\n\t<h3>\n\t\t\t\tGet More Insight Before Moving to the Cloud\n\t\t\t<\/h3>\n\t\t\t<p>PTP has helped a number of top brands evaluate their current Contact Center environment, creating vendor-agnostic solutions on how and when to migrate, as well as optimizing their current technology to get the most out of their investments. If you&#8217;re planning on moving to the cloud, we can do the same for you, too. Contact us today to get the conversation started, and let us help you transition into the future of doing business.<\/p>\t\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/schedule-an-assessment\/\" title=\"Click Here\" target=\"_self\" role=\"button\" aria-label=\"Schedule an Assessment\" rel=\"noopener\">\n\t\t\t\t\t\t\tSchedule an Assessment\n\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"<p>SELECT, DEPLOY AND OPTIMIZE TECHNOLOGY Contact Center Cloud Migration Smoothly Transition Your Contact Center to the Cloud According to tech analyst Gartner, by 2028, modernization efforts will result in 70% of tech workloads running in a cloud environment. Vendors are attempting to shift all of their customers to cloud-based solutions; however, they are not doing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3720,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3912","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3912"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=3912"}],"version-history":[{"count":5,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3912\/revisions"}],"predecessor-version":[{"id":6314,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3912\/revisions\/6314"}],"up":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3720"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=3912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}