{"id":3720,"date":"2020-04-15T00:41:10","date_gmt":"2020-04-15T00:41:10","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?page_id=3720"},"modified":"2024-11-05T16:35:39","modified_gmt":"2024-11-06T00:35:39","slug":"contact-center","status":"publish","type":"page","link":"https:\/\/ptpinc.com\/staging\/our-solutions\/contact-center\/","title":{"rendered":"Contact Center"},"content":{"rendered":"\n<h4>\n\t\tImprove Your Customer Experience\n\t<\/h4>\n\t<h1>\n\t\t\t\tWe Identify and Solve Your Contact Center Inefficiencies\n\t\t\t<\/h1>\n\t\t\t<p>PTP offers contact center solutions that provide more functionality for your agents and modernize the way you interact with your customers, creating a true competitive differentiator for your business. <\/p>\t\n<h4>\n\t\tMake the Move\n\t<\/h4>\n\t<h3>\n\t\t\t\tMigrate to the Cloud\n\t\t\t<\/h3>\n\t\t\t<p>The cloud is the future. More and more organizations are moving their on-premise contact center to a cloud solution. While there are a number of benefits, the process requires a strategic and careful approach to ensure you maximize the cloud capabilities, don&#8217;t have downtime, and don&#8217;t lose data.\u00a0\u00a0We can help.<\/p>\t\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/our-solutions\/optimize-technology-solutions\/contact-center-cloud-migration\/\" title=\"Click Here\" target=\"_self\" role=\"button\" aria-label=\"Learn More\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn More\n\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/wp-content\/uploads\/2020\/06\/contact_center_cloud_migration.png\" alt=\"contact_center_cloud_migration\" title=\"contact_center_cloud_migration\" itemprop=\"image\"\/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/wp-content\/uploads\/2024\/04\/generative_agent.jpg\" alt=\"image of a chatbot text conversation\" title=\"generative_agent\" itemprop=\"image\"\/>\n\t\t<h4>\n\t\tHarness the Power\n\t<\/h4>\n\t<h3>\n\t\t\t\tAssisting Agents with AI\n\t\t\t<\/h3>\n\t\t\t<p>PTP helps organizations improve their customer experience AI deployments to assist agents by providing answers to customer questions from a knowledge base, identifying next best actions, recommending ready-to-send customers responses, and summarizing and transcribing contacts automatically.<\/p>\t\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/our-solutions\/contact-center\/ai-agent-assistance\/\" title=\"Click Here\" target=\"_self\" role=\"button\" aria-label=\"Learn More About Agent Assist\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn More About Agent Assist\n\t\t<\/a>\n<h4>\n\t\tPut AI in Your IVR\n\t<\/h4>\n\t<h3>\n\t\t\t\tEmbrace the Next Gen\n\t\t\t<\/h3>\n\t\t\t<p>Is your traditional IVR getting tired? Customers wanting more?\u00a0It might be time to wake your IVR up, bring it into the next generation of advanced technology.\u00a0\u00a0With AI and other tools, you can enhance your CX and maximize the value of open standards to realize huge gains in efficiency.<\/p>\t\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/our-solutions\/self-service\/the-next-generation-of-ivr\/\" title=\"Click Here\" target=\"_self\" role=\"button\" aria-label=\"Grow to Next Gen IVR\" rel=\"noopener\">\n\t\t\t\t\t\t\tGrow to Next Gen IVR\n\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ptpinc.com\/wp-content\/uploads\/2024\/04\/ivr_image.jpg\" alt=\"image of a man on the phone\" title=\"ivr_image\" itemprop=\"image\"\/>\n\t\t<h4>\n\t\t7 Innovative Ways to\n\t<\/h4>\n\t<h3>\n\t\t\t\tImprove Customer Experience\n\t\t\t<\/h3>\n\t\t\t<p>If you&#8217;re looking for the best solutions to improve your customer experience and win more happy customers, fill out the form below to download our eBook.<\/p>\t\n\t\t\t<a href=\"https:\/\/ptpinc.com\/staging\/wp-content\/uploads\/2024\/10\/PTP_eBook_7_Innovative_Way_Customer_Service.pdf\" title=\"Click Here\" target=\"_blank\" rel=\"noopener\" role=\"button\" aria-label=\"Learn More\">\n\t\t\t\t\t\t\tLearn More\n\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"<p>Improve Your Customer Experience We Identify and Solve Your Contact Center Inefficiencies PTP offers contact center solutions that provide more functionality for your agents and modernize the way you interact with your customers, creating a true competitive differentiator for your business. Make the Move Migrate to the Cloud The cloud is the future. More and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3124,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3720","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3720"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=3720"}],"version-history":[{"count":27,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3720\/revisions"}],"predecessor-version":[{"id":6313,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3720\/revisions\/6313"}],"up":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/pages\/3124"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=3720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}