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Customization Killed the CRM
Have you heard of the "CRM Danger Zone"? It's a place you don't want to be, but may end up in before ...
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Improve your customer experience, AI, and contact center knowledge with these resources, including blog posts, white papers, videos, events, press, and more.
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| CX Strategy
Social Lens Research and PTP Launch Industry Survey – Share Your Opinion
We're launching an industry report on Artificial Intelligence (AI) and its impact on the customer experience. We'd love your input. AI technology ...
| CX Strategy
Rise of the Machine: What’s the Right Balance of AI and Human Interaction in CX?
Artificial Intelligence. It's the hot, trendy topic that gets bantered around as being 'the next big thing' in CX. But how much ...
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