Mike Mendelson

Throughout my 25 years of experience in the software industry, I have combined my dual passions for technology and language to build rich customer experiences. I am dedicated to improving self-awareness and emotional intelligence in myself and others, as I believe they are the underpinnings of great teams and leaders. Currently, I am leading PTP’s adoption of Holacracy, a new, self-organizing system for management.

Emotional Intelligence-Driven Voice User Interface Design

In a recent series of radio ads that feature a bereft and primitive attempt at a telephone customer experience, Ruby Receptionist entreats us to “rediscover the lost art of human interaction.”  Have our automated voice systems and digital interfaces become too impersonal?  These ads succinctly call out the challenge faced by customer service user interfaces: […]

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