Erni Mededovic

Erni Mededovic is a Technical Architect at PTP. With over 16 years of experience in IT, he has helped multiple startups and leading global corporations improve customer experience. He has a great passion for technical innovation through the use of new technologies aimed to enhance customer experience. In his free time, you can find him sailing the high seas. When not helping customers, he is helping boaters as an active member of the United States Coast Guard Aux.

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How do Call Centers Leverage Artificial Intelligence?

CX Strategy / By Erni Mededovic

The idea of an artificial intelligence (AI) system that can behave, think or act like a human has fascinated all since the first computer hit the market. Now, it’s alive and growing in all aspects of society, including the call center.